General Questions

1. What is the full name of your academy?
   EF E-Learning First LLC.
2. Where is your academy located?
   1095 Sugar View Dr Ste 500, Sheridan, WY 82801, USA.
3. How can I contact your academy?
   You can reach us via Contact Us page, email, or phone.
4. What ages are your courses suitable for?
   Our courses are for learners aged 5 and above.
5. What makes your academy different from others?
   We combine qualified native teachers, interactive online learning, and personalized support to ensure effective results.

Courses and Levels

6. How many English levels do you offer?
   Six levels: Beginner, Elementary, Pre-Intermediate, Intermediate, Upper-Intermediate, Advanced.
7. How long does it take to complete a level?
   4 months (64 hours).
8. Are there private courses?
   Yes, one-to-one private sessions of 20 hours.
9. Can private sessions cover a full level?
   Yes, you can complete a full level, or specialized courses like IELTS, TOEFL, or Business English.
10. Do you offer speaking-focused courses?
    Yes, we have courses specifically for improving speaking and conversational skills.
11. Do you offer writing-focused courses?
    Yes, we offer writing skills courses including academic and business writing.
12. Are your courses suitable for exam preparation?
    Yes, we have courses for IELTS, TOEFL, and other standardized English exams.
13. Are courses available online only?
    Yes, all courses are 100% online, accessible anytime, anywhere.
14. Do you offer flexible schedules?
    Yes, you can choose courses that fit your daily routine.
15. Can I switch between group and private courses?
    Yes, based on availability and your learning goals.

Learning and Methodology

16. How do you determine my English level?
    Through oral and written level exams.
17. What teaching methods do you use?
    We use modern, interactive, and professional teaching techniques.
18. Are your teachers native English speakers?
    Yes, we have teachers from the US and UK.
19. Do you provide learning materials?
    Yes, all students receive digital course materials and resources.
20. Can I access recorded lessons?
    Yes, all sessions are recorded for review anytime.
21. How do you track my progress?
    Through quizzes, assignments, and continuous feedback from teachers.
22. Is there a support system for questions outside class?
    Yes, we provide live support and messaging with teachers.
23. Are classes interactive?
    Yes, we emphasize participation, discussion, and practice in every session.
24. Do you follow a specific curriculum?
    Yes, each level follows a structured, comprehensive curriculum.
25. Are there extra activities to improve learning?
    Yes, including quizzes, games, and interactive exercises.

Enrollment and Registration

26. How do I enroll?
    Click “Contact Us”, fill in your information, and our team will guide you.
27. Is there a placement test before enrollment?
    Yes, a level assessment test ensures correct placement.
28. Can I enroll anytime?
    Yes, rolling enrollment is available throughout the year.
29. Can I switch courses after enrollment?
    Yes, with guidance from our academic advisors.
30. Do you offer trial classes?
    Yes, you can request a free trial lesson.

Payments and Pricing

31. What payment methods do you accept?
    We accept credit cards, PayPal, and bank transfers.
32. Can I pay in installments?
    Yes, flexible installment plans are available.
33. Are there discounts for multiple courses?
    Yes, special offers for enrolling in more than one course.
34. Do you offer refunds?
    Refunds are available under specific terms and conditions.
35. Are private sessions more expensive than group courses?
    Yes, private courses are priced higher due to one-on-one attention.

Special Features

36. Do you offer corporate training?
    Yes, we provide English courses for companies and professionals.
37. Can children take private sessions?
    Yes, private sessions are available for all ages.
38. Are your courses suitable for beginners?
    Absolutely, even absolute beginners can start confidently.
39. Do you offer advanced courses for fluent speakers?
    Yes, we have upper-intermediate and advanced courses.
40. Can I improve my business English skills?
    Yes, we offer specialized business English courses.

Support and Accessibility

41. Do you provide live support?
    Yes, our team is available for real-time assistance.
42. How fast is your support response?
    Typically within minutes to a few hours, depending on the inquiry.
43. Can I ask teachers questions after class?
    Yes, teachers provide continuous guidance and support.
44. Is the platform easy to use?
    Yes, our platform is user-friendly and accessible on any device.
45. Can I access my lessons from mobile?
    Yes, all lessons are fully compatible with mobile devices.

Learning Outcomes

46. Will I gain confidence in speaking?
    Yes, courses are designed to boost fluency and communication skills.
47. Can I achieve English fluency online?
    Yes, consistent study and interactive lessons lead to fluency.
48. Will I be prepared for international exams?
    Yes, our IELTS and TOEFL courses prepare you for top scores.
49. Are the courses recognized internationally?
    Yes, our teaching methods and certificates are globally acknowledged.
50. How long will it take to see improvement?
    Most students see noticeable improvement within weeks, depending on consistency and practice.